Balancing Business Customer Expectations
Balancing Business Customer Expectations
6-2 Discussion: Balancing Business and Customer Expectations
Customers are at the center of every company, and therefore it is important
for businesses to be influenced by customer requests and pushes for
different products, product features, or services. But customers frequently do
not consider people, planet, and profit when making requests. In this
discussion, you will consider how businesses can influence their customers to
consider ethical approaches to people, planet, and profit.
In your initial discussion post, address the following questions:
• What are the positive and negative impacts of the “Amazon effect” for
customers?
• As ethical concerns regarding business practices such as poor
employee treatment, negative environmental impacts of production,
and decreasing use of local storefronts are recognized, how much, if
any, of the responsibility of these unethical practices fall to the
customers, and how much, if any, falls to businesses?
Balancing Business Customer Expectations
6-2 Discussion: Balancing Business and Customer Expectations
Customers are at the center of every company, and therefore it is important
for businesses to be influenced by customer requests and pushes for
different products, product features, or services. But customers frequently do
not consider people, planet, and profit when making requests. In this
discussion, you will consider how businesses can influence their customers to
consider ethical approaches to people, planet, and profit.
In your initial discussion post, address the following questions:
• What are the positive and negative impacts of the “Amazon effect” for
customers?
• As ethical concerns regarding business practices such as poor
employee treatment, negative environmental impacts of production,
and decreasing use of local storefronts are recognized, how much, if
any, of the responsibility of these unethical practices fall to the
customers, and how much, if any, falls to businesses?
