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total quality management tools 1

a) choose 3 techniques and or tools for total quality management (TQM) from the following: benchmarking, six sigma, quality partnering, brainstorming, affinity diagram. Share the most important factors or concepts in your view and why. Explain the usage, why you chose it, how you can apply it, and also if you have used before you can also share your experience (challenges, nice to have, etc.)

b) Provide a scenario where you can use this type of tool such as Six Sigma or Kaizen method and tell a hypothetical or factual case where you can apply this such as process improvement, quality management, etc.

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