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short questions 7

1. What are four risks incurred when services are described in

words alone?

2. List the four stages in the evolution of customer relationships

3. Environmental psychologists have researched people’s emotional responses to physical settings. They have concluded that any environment will elicit emotions that can be captured by two basic dimensions. What are they?

4. What type of complainer has sometimes been called the service provider’s best friend?

 
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