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case study 2449

Key elements:


Managing globally distributed teams


Change management and overcoming resistance


Cultural differences within a project team


1. What were the causes of Ken’s failure to meet the client’s timeline and

expectations? Could these causes have been foreseen? What could project

manager Shekar Sharma have done differently to manage this project and

achieve a better outcome?

2. Describe the dynamics and work styles of the Indian and Filipino teams. What

characteristics of these teams led to conflict and ineffective execution of the


3. What should COO Saiyumn Savarker do at this point in the project to help ensure

successful delivery?

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